Shipping Information
We dispatch all products from Italy through our reliable shipping partner, DHL.
Here's what you need to know about our shipping process:
Processing Time: Orders are processed within 1-2 business days.
Shipping Methods: We offer standard and express shipping options.
Shipping Costs: Calculated at checkout based on the shipping method and destination.
Delivery Times:
If in stock: 5-7 business days
To be produce: 4 business weeks
Tracking: Once your order is shipped, you will receive a tracking number via email.
For any questions regarding shipping, please contact our customer service team.
For further inquiries, contact us at support@damatex.org. Our customer service is available from Monday to Friday, between 9:00 am and 4:00 pm (GMT+1).
Return Policy
At Heritage, we want you to be completely satisfied with your purchase. If for any reason you are not, we're here to assist you.
Our return policy lasts 30 days. If 30 days have gone by since your purchase.
You'll be offered of a new product.
To be eligible for a return, your item must be unused and in the same condition that you received it (no cutting and it doesn't have to be applied and then removed from the wall) . It must also be in the original packaging. Please contact our customer service at support@damatex.org. to initiate the return process.
Customs & Duties
Please note that for international orders, additional customs duties, fees, or taxes may be imposed by your country's customs department. These charges are not included in the item's price or shipping cost. The recipient of the order is responsible for any and all customs duties, fees, or taxes incurred. As customs policies and import duties vary by country, we recommend contacting your local customs office for more information on potential charges before placing your order.
If you have any questions or concerns, please reach out to us at support@damatex.org before making your purchase. We are happy to assist and provide guidance.
